Cancellation Policy
Cancellation Policy
The tallest palm in Franschhoek

We require a deposit of 50% in order to confirm your booking.

In the event that a booking is cancelled for any reason, the following will apply:

Booking Cancelled Forfeit
(days before arrival)  
7 or less (or 'no show') 100% (of booking total)*
8 - 14 100% (of deposit)
15 - 30 50% (of deposit)
31 or more 25% (of deposit)

*Please note that in the event a guest does not arrive on the stated date, or if the booking is cancelled within 7 days of the arrival date: the full value of the total booking will be due (up to a maximum of three days).

Departures prior to the booked departure date will attract full payment of the quoted room rate for the originally-booked dates (up to a maximum of 3 days in addition to the number of days the guest has already stayed).

It is advisable to ensure that your travel insurance covers you in case of loss, due to cancellation.